Job Description

At EVERSANA, we are proud to be certified as a Great Place to Work across the globe. We’re fueled by our vision to create a healthier world. How? Our integral team of more than 7,000 employees is committed to creating and delivering next‑generation commercialization services to the life sciences industry. We are grounded in our cultural beliefs and serve more than 650 clients ranging from innovative biotech start‑ups to established pharmaceutical companies. Our products, services and solutions help bring innovative therapies to market and support the patients who depend on them. Our jobs, skills and talents are unique, but together we make an impact every day. Join us!

Across our growing organization, we embrace diversity in backgrounds and experiences. Improving patient lives around the world is a priority, and we need people from all backgrounds and swaths of life to help build the future of the healthcare and the life sciences industry. We believe our people make all the difference in cultivating an inclusive culture that embraces our cultural beliefs. We are deliberate and self‑reflective about the kind of team and culture we are building. We look for team members that are not only strong in their own aptitudes but also who care deeply about EVERSANA, our people, clients and most importantly, the patients we serve. We are EVERSANA.

THE POSITION

Medical Communications is part of our integrated commercial services. This position is fundamental to building credibility and strengthening relationships with healthcare providers, patients, and industry clients. The position delivers industry‑leading services, which include call center staffing for responding to product information requests, identifying and taking in adverse events and/or product quality issues, and medical writing.

Location and Eligibility

Home office based (full‑time) ideally located in Poland, Ireland, the UK, Italy, Portugal, Germany or Spain. The job holder must be legally eligible to work in the European Union or in the UK.

Working hours

US hours, 9‑hour shifts between 2 pm and 2 am CET, Monday–Friday.

ESSENTIAL DUTIES AND RESPONSIBILITIES

- Translation of English documents into the target language or vice‑versa, delivering these translated responses on the phone or in writing.
- Triage and respond to drug information inquiries from physicians,



pharmacists, nurses, other health‑care professionals, and consumers/patients.
- Disseminate drug information verbally or by written correspondence.
- Identify adverse events and product complaints during interactions with customers; perform intake sufficient to generate initial adverse event and product complaint reports, comply with EVERSANA‑Medical Communications and client SOPs, and fulfil Regulation Authority requirements for post‑marketing adverse event reporting.
- Utilise writing skills for adverse event and product complaint narratives during intake and for medical inquiry custom responses.
- Coordinate processes to respond to quality‑related complaints, involving Quality Assurance, Regulatory Affairs, and the complainant.
- Utilise drug information skills to critically evaluate medical literature in researching and developing information for written dissemination to healthcare professionals.
- Miscellaneous projects, including market and competitive product research, system development, sales training projects, and field liaison support.
- Medical writing.
- On‑call responsibilities on an as‑assigned basis.
- All other duties as assigned.

EXPECTATIONS OF THE JOB

- Customer Services: Maintain and improve customer services associated with the Medical Communications Call Centre.
- Place of Work: Home Office or European Hub Office.
- Working hours: US hours, 9‑hour shifts between 2 pm and 2 am CET, Monday–Friday.
- Metrics: Maintain and contribute toward process improvement that positively impacts metrics of the Medical Communications Call Centre; metrics may change annually or more often.
- Travel: Generally no travel; up to 10% travel may be required.

Qualifications

MINIMUM KNOWLEDGE, SKILLS AND ABILITIES

- Education: Life Sciences or healthcare degree or equivalent.
- Experience and/or Training: Strong clinical background and excellent verbal/written communication skills.
- Language:



English C1 level obligatory; native fluency in Spanish essential. Strong translation skills.

PREFERRED QUALIFICATIONS

- Education: Preferred MPharm or MA (Pharma) but other degrees such as BSc or MSc in Pharmacy also considered.
- Experience and/or Training: Call Centre, Medical Information, pharmaceutical industry, and clinical experiences including medical writing.
- Language skills: fluent English along with native Spanish.
- Technology/Equipment: Computer proficiency in Microsoft Word, Excel, and other Windows applications; familiarity with Medical Information Management Systems, Safety Databases, or equivalent.
- Positive Attitude and Energy: Exhibits an upbeat attitude, genuine interest in others, sense of humor, energises others, heightens morale.
- Communication Skills: Ability to develop and articulate ideas and information that generate understanding and create a climate that motivates and encourages others.
- Innovator: Transforms creative ideas into original solutions that positively impact the company’s performance.
- Highly Principled: Demonstrates professional integrity, credibility, character, and high moral and ethical behavior.

Additional Information

- Patient Minded: I act with the patient’s best interest in mind.
- Client Delight: I own every client experience and its impact on results.
- Take Action: I am empowered and hold myself accountable.
- Embrace Diversity: I create an environment of awareness and respect.
- Grow Talent: I own my development and invest in the development of others.
- Win Together: I passionately connect with anyone, anywhere, anytime to achieve results.
- Communication Matters: I speak up to create transparent, thoughtful, and timely dialogue.
- Always Innovate: I am bold and creative in everything I do.

Equal Opportunity Employer Statement

Our team is aware of recent fraudulent job offers in the market. Recruitment fraud is a sophisticated scam; it is never required to provide personal information or payment for training or job application fees when you apply at EVERSANA. We respect the personal rights of all candidates looking to explore careers at EVERSANA. We are an Equal Opportunity Employer; diversity, equity, and inclusion are key to our success. All employees are valued and inclusion is everyone's responsibility.

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📌 Medical Information Specialist - (Spanish & English Speaking) US hours (Madrid)
🏢 Talent
📍 Madrid