Experteer Overview
In this role you will serve as a trusted advisor to large enterprise clients from Barcelona, guiding strategic projects that maximize VTEX solutions. You’ll monitor product usage, propose tailored initiatives, and drive revenue growth through upsell and longer-term engagements. You’ll collaborate with cross-functional teams to define scope, proposals, and pricing, ensuring high-value outcomes for customers. This position blends relationship management with strategic problem-solving to expand ACV and reduce churn. You will stay aligned with the product roadmap while advancing your own professional growth within VTEX.

Compensaciones / Beneficios
• Build and maintain strategic relationships with large enterprise clients and ensure high-level communication
• Understand client needs and propose tailored projects and solutions
• Monitor usage of products/services to identify improvement areas and value
• Act as trusted advisor to maximize return on VTEX solutions
• Identify upsell opportunities and contribute to revenue growth and GMV
• Develop performance-driven strategies to help clients sell more and better
• Anticipate churn risks and implement personalized action plans
• Drive expansion of Annual Contract Value (ACV) from leads to long-term agreements




• Stay updated on product roadmap and complete relevant certifications

Responsabilidades
• Solid experience in Customer Success, Account Management, or related areas with enterprise (Tier 1) clients
• Proven consultative account management, focusing on retention and revenue expansion
• Knowledge of churn reduction strategies and lifecycle engagement tactics
• Excellent verbal and written communication, including engagement with C-level stakeholders
• Strong analytical skills to interpret KPIs (NPS, churn, GMV, ACV) and drive decisions
• Experience with CRM/CS platforms (Salesforce, HubSpot, Gainsight, or similar)
• Proactive, ownership-driven, problem-solving mindset
• Bachelor’s degree completed (preferably in Business Admin, Marketing, Engineering, or related fields)
• Availability for in-person client meetings when necessary
• Fluent English (global client work); Spanish/Italian/French/German are a plus
• Based in Barcelona with on-site presence four days a week (Mon-Thu) and remote Fri

Requisitos principales
• Competitive Salary
• Adaptable work schedule
• Meal Allowance
• Transportation assistance
• Extended parental leaves
• Language scholarship: 80% subsidies in English and Spanish courses

📌 Commerce Engineer EMEA-APAC (Barcelona)
🏢 Vtex
📍 Barcelona