Salary: £25,583 to £25,989
Working Arrangements: Full Time
Hours of Work: 37 hours

Status of Employment: Fixed Term -This is a fixed-term maternity cover role for upto 12 months; however, the contract may end earlier if the substantivepostholder returns to work before the end of the fixed-term period.

At Berneslai Homes, we strive to be an ambitious, forward-thinking social housing provider and employer. Working for us offers you a chance to play a real part in improving homes and communities throughout Barnsley.

Managing around 18,000 homes on behalf of Barnsley Council, our ‘3 Cs’ values are at the heart of all we do here – we promise to always put the Customer first, have aCan doattitude to make change happen, and stay Curiousto make sure we get things right.

We’re proud to announce that we are the first local authority to achieve the highest C1 grading from the Regulator of Social Housing following our recent inspection. This outcome means that we meet consumer standards as a landlord, identify when issues occur, and implement plans to prevent recurrence—demonstrating our commitment to providing high-quality homes and prioritising tenant safety, needs, and well-being.

The Income Assistant role:

We have an exciting opportunity to join our Income team as an Income Assistant!

The Income Assistant role will deliver a high-quality debit management and rentarrears recovery service in accordance with the organisations policies andprocedures whilstproviding a responsive income managementinformation and advisory service that is accurate and supportive to customerneeds and aids the sustainment of tenancies.

Key duties and responsibilities of our Income Assistant:

- Liaise with and assist front line services withcustomer enquiries on rental matters.
- Advise and support internal services on rentalissues in order to provide an effective customer and estate management service.
- Provide a responsive service to customers’enquiries/concerns on rental issues.




- Update the housing management IT system bysetting up rent and sundry accounts within appropriate timescales to ensurepayments can be processed to the account and the organisation’s income streamis maintained.
- Determine and process the customers’ preferredpayment option including the calculation / amendment of direct debits /standing order.
- Investigate credits and transfers on accountsand arrange prompt repayment where appropriate.

What we’re looking for in our Income Assistant:

- 4 GCSEs Grade 4 or above (A-C Grade) orequivalent qualification ORability to demonstrate relevant experience.
- Demonstrate a positive, adaptable approach to team working, be self-motivated and responsive to change.
- Experience of workingin a Housing/Finance environment involving the recovery of income andmaintaining accurate records.
- Experience in interviewing and negotiating agreements/actions with customers.
- Experience of workingwith software applications including Microsoft Office and bespoke databases.
- Abilityto organise and prioritise own workload with minimum supervision.

What you might be asking is, why work for us?

We are proud to put our people first! By joining Berneslai Homes, you will have access to a wide range of employee benefits including:

- Agile Working Package
- Excellent Pension Scheme
- Discounted Gym Membership
- Fantastic Training and Development Opportunities

Shortlisting is due to take place 5 August 2026 and interview dates are due to take place on week commencing 13 August 2026. Please note these dates are subject to change.

Further Information

For an informal discussion about this role, please contact Sarah Beer, Income Team Leader on07825402991.

We conduct spot checks for AI use in applications to ensure a fair and transparent recruitment process. If AI use is suspected, we may contact you to discuss it, which may result in your application being withdrawn.

This post requires a Basic Criminal Record Check.

Berneslai Homes values diversity in its workforce and encourages applications from all sectors of the community.

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📌 Income Assistant (Bilbao)
🏢 Berneslai Homes
📍 Bilbao