Equito is a disruptive Spanish start-up operating in the real estate and fintech space. Our mission is to make real estate investment accessible to everyone, allowing users to invest from €100 in just 2 minutes and receive monthly rental income.

You download the app, choose a property, invest from €100, and start receiving rental income every month.

Equito is responsible for sourcing real estate assets, structuring investment opportunities, executing renovations, managing rentals, and distributing monthly income.

We are a team of 38 people. Our app has over 270,000 downloads, and more than €33,000,000 has already been invested through the platform.

As a Customer Support Specialist, you will be the first point of contact for our investors and a key part of the Customer team.

Your mission will be to ensure high-quality support, manage daily customer operations, and provide valuable insights from user interactions to continuously improve the overall investor experience.

Your responsibilities:

- Handle user inquiries via email, chat, and phone using tools like Zendesk, ensuring timely and high-quality responses.
- Troubleshoot user issues (e.g., account setup, transactions, rent distribution) and escape complex cases when needed.
- Guide users through the platform, helping them understand the investment process and their portfolio.
- Maintain and update support materials such as FAQs, help center articles, and automated responses.




- Collect and share user feedback to support product and service improvements.
- Monitor key support KPIs (response time, resolution time, customer satisfaction).
- Identify recurring issues and collaborate with Product, Tech, and Operations teams to improve processes.
- Contribute to making customer support more efficient, scalable, and data-driven.

What we’re looking for:

- 1–2 years of experience in customer support, ideally in fintech, proptech, or digital platforms.
- Background in Communications, Marketing, or similar (or equivalent experience).
- Fluent Spanish and advanced English required.
- Experience with customer support tools (Zendesk, Intercom, Freshdesk or similar).
- Comfortable working with basic data (Excel, reports, KPIs).
- Interest in using AI tools to improve daily workflows.
- Excellent written and verbal communication skills.
- Hands‑on, proactive, and solution‑oriented mindset.
- Curious, resourceful, and eager to learn.

What do we offer?

- An experience in a fast‑growing start‑up.
- Work with a young and dynamic team.
- Learning budget so you can continue developing your skills.
- Hybrid workplace, with the option to work from home one day per week between Tuesday and Thursday.
- Ticket restaurant through a versátil compensation plan that enables you to optimize taxes by allocating part of your salary to meals.
- Private health insurance, available after your probation period.

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📌 Customer Support Specialist - Equito App (Barcelona)
🏢 Talent
📍 Barcelona