Overview

We are a leading automotive brand committed to delivering high-quality vehicles and exceptional customer service to the Spanish market. We are seeking an experienced After-Sales Warranty Manager to oversee and optimize the company's warranty management system in Spain. As a key responsible person for warranty policy implementation, you will ensure all warranty processes comply with brand standards, Spanish and EU regulations. Through effective problem-solving and data analysis, you will drive customer satisfaction and optimize operational costs.

Responsibilities

- Warranty Process Management and Optimization
- Manage and optimize after-sales warranty processes in the Spanish market, ensuring compliance with Geely brand standards and relevant Spanish and EU laws and regulations.
- Supervise the execution of warranty policies to ensure all repair service centers strictly follow company warranty standards and procedures.
- Regularly evaluate and optimize the warranty management system to improve processing efficiency and customer experience.

- Customer Complaint and Warranty Claim Handling

- Oversee the processing of customer warranty claims and complaints to ensure prompt responses and efficient solutions.
- Establish and maintain a customer issue escalation mechanism to ensure complex warranty problems are properly resolved.
- Analyze customer feedback to identify service shortcomings and drive continuous improvement.

- Data Analysis and Quality Improvement

- Regularly analyze warranty data to identify potential quality issues and trends, and provide product improvement recommendations.
- Monitor key indicators such as warranty costs,



failure rates, and repair cycle times, and report regularly to management.
- Based on data analysis, propose cost control and process optimization suggestions to enhance warranty operation efficiency.

- Cross-Departmental Coordination and Collaboration

- Work closely with after-sales service, quality control, product engineering, and repair network departments to ensure accurate implementation of warranty policies.
- Coordinate repair service center resources to ensure efficient delivery of warranty services.
- Participate in warranty policy development and training preparations before new product launches.

- Team Management and Regulatory Compliance

- Manage the warranty processing team to ensure members possess professional warranty handling capabilities and customer service awareness.
- Continuously track the latest regulatory changes in Spain and the EU regarding consumer rights, product quality guarantees, and after-sales services to ensure company compliance.
- Represent the company in handling legal consultations and dispute resolution related to warranty matters.

Qualifications

- Experience and Education
- Bachelor’s degree or higher in Engineering, Quality Management, Automotive Technology, or a related field.




- Minimum 5 years of experience in automotive after-sales service or warranty management, with preference given to candidates with OEM or authorized repair network experience.
- Familiarity with Spanish and EU automotive after-sales service laws, regulations, and industry standards.
- Excellent data analysis skills, able to identify trends and issues from warranty data and propose improvement plans.
- Strong customer service and problem-solving abilities, capable of efficiently handling customer complaints and complex warranty cases.
- Team management and cross-departmental collaboration skills, able to drive multi-party cooperation to achieve common goals.
- Familiarity with automotive warranty management systems and related IT tools.

- Core Attributes

- High sense of responsibility and compliance awareness, able to ensure company compliance in complex regulatory environments.
- Excellent communication and coordination skills, able to establish good working relationships with internal and external teams and customers.
- Results-driven, able to maintain high efficiency in high-pressure environments.
- Continuous improvement mindset and innovative thinking.

- Language Requirements

- Fluent in both Spanish and English, with strong written and verbal communication skills for effective collaboration with headquarters and local teams.
- Capable of handling English technical documents and regulatory materials.

Note: This position requires completion of other related tasks as assigned by the company based on business needs.

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📌 After-Sales Warranty Manager[Geely Auto Brand]] (Madrid)
🏢 Talent
📍 Madrid