Key Responsibilities

Antes de solicitar este puesto, por favor, lea la siguiente información sobre esta posibilidad que encontrará a continuación.

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- Oversee the entire customer lifecycle, from onboarding new clients to ensuring their ongoing satisfaction and engagement.

- Build strong relationships with clients to understand their needs, provide tailored solutions, and drive customer loyalty.

- Collaborate with sales, marketing, and support teams to enhance the customer experience and streamline processes.

- Monitor customer usage and engagement metrics to identify opportunities for upselling and cross‑selling.

- Conduct regular check‑ins and follow‑ups to ensure customers are achieving their desired outcomes with our products.

- Gather and analyze customer feedback to inform product improvements and service enhancements.

- Develop and implement strategies to reduce churn and increase customer retention rates.

Requirements

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- Fluent Danish speaker with B2 level proficiency in English.

- Proven experience in customer relationship management or account management.

- Strong communication and interpersonal skills, with a customer‑centric mindset.

- Ability to analyze data and generate actionable insights to improve customer satisfaction.

- Excellent problem‑solving skills and a proactive approach to customer support.

- Familiarity with CRM systems and customer engagement tools.

Benefits

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- Competitive salary package with performance incentives.

- Opportunities for professional development and career progression.

- Supportive and collaborative work environment in Malaga. xcskxlj

- Regular working hours with a focus on work‑life balance.

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📌 Danish Speaking Junior Customer Lifecycle Representative (Málaga)
🏢 CallForTalents
📍 Málaga