Experteer Overview
In this role you will help customers navigate Autodesk’s construction software through live chat, email, and phone support, handling onboarding, setup, and subscription questions. You’ll collaborate with cross-functional teams to relay customer feedback and resolve issues, contributing to high CSAT and quality outcomes. The position blends hands-on support with process improvement in a hybrid, work-from-home setup. You’ll become a knowledgeable resource in construction software, driving a positive customer experience and product feedback loop.

Compensaciones / Incentivos
• Provide live chat, email, and phone support for customers
• Troubleshoot technical issues and answer product usage questions
• Assist with onboarding, setup, and subscription inquiries
• Log tickets with precise details and track resolutions
• Collaborate with Sales, Customer Success, Engineering, Customer Experience, and Finance to ensure quality interactions
• Communicate customer sentiment and issues to Tier 2 technical teams and leadership
• Participate in support-related projects to improve team performance




• Model Autodesk's Great Behavior values and strive for CSAT, quality, and productivity
• Demonstrate accountability, optimism, and respect in all interactions
• Maintain a continuous improvement mindset

Responsabilidades
• 1+ years in Customer Support in a SaaS environment
• Experience handling email, phone, and live chat
• Understanding of technical troubleshooting versus brute force approaches
• Experience leveraging service indicators to improve customer outcomes
• Strong verbal and written communication with composure and patience
• Experience troubleshooting and supporting iOS, Android, and Windows platforms and cloud-based software like Microsoft Suite, OneDrive
• Collaborative, consultative work style with integrity and accountability
• Ability to multitask and learn quickly
• English mandatory

Requisitos principales
• hybrid role with work from home opportunities
• comprehensive benefits package
• salary transparency
• annual cash bonuses (where applicable)
• commissions for sales roles
• stock grants

📌 Customer Support Associate (English Speaker) (Barcelona)
🏢 Autodesk
📍 Barcelona