p ABOUT THE ROLE /pbr

Se anima a todos los posibles solicitantes a que se desplacen y lean la descripción completa del puesto antes de presentar su This role is based in strong Valencia /strong and is part of the Customer Service team for the Iberia region.

The position is focused on delivering a high quality service to customers while ensuring efficient order management and coordination with internal and external stakeholders. /pp The role plays a key part in ensuring customer satisfaction, operational accuracy and compliance with agreed service levels, contributing to the overall performance of the Iberia business. /pp WHAT ARE YOU GOING TO DO? /pulli Manage customer orders from receipt to delivery, ensuring accuracy and timeliness. /lili Act as the main point of contact for customers in the Iberia region. /lili Coordinate with internal departments such as Sales, Logistics, Supply Chain and Finance. /lili Monitor order status, deliveries and potential incidents, proactively communicating with customers. /lili Handle claims, incidents and customer queries, ensuring proper resolution. /lili Ensure compliance with internal processes, customer requirements and agreed service levels. /lili Maintain updated and accurate information in internal systems.



/lili Support continuous improvement initiatives within the Customer Service function. /li /ulp WHAT DO YOU BRING? /pulli Previous experience in Customer Service, Order Management or a similar role. /lili Customer oriented mindset with strong communication skills. /lili Good organisational skills and attention to detail. /lili Ability to work collaboratively in a team environment. /lili Comfortable working with ERP systems and MS Office tools. /lili Proactive attitude and problem-solving skills. /lili Good level of English (required). /li /ulp WHAT DO WE OFFER? /pulli A 3-month temporary contract. /lili Based in Valencia. /lili Salary according to the applicable Collective Agreement. /lili A structured onboarding and continuous support from the team. /lili Rotating shifts: 09:00 – 17:30 and 10:30 – 19:00. /lili Expected start date: 24 August 2026 (or the previous week, depending on availability). /lili Public holidays worked are compensated in accordance with the Collective Agreement, granting 1.5 days of leave for each public holiday worked. /lili Opportunity to gain experience in a regional role within the Iberia organisation. xsgfvud /lili A collaborative work environment focused on continuous improvement and customer satisfaction. /li /ul

📌 Customer Service (Iberia) (España)
🏢 NRF (Nederlandse Radiateuren Fabriek)
📍 España