Standard Customer Success & Operations Manager DACH

Location: Barcelona area (hybrid or remote)

Contract: full time / indefinite

Language(s): business fluency in German and English

Travel: Occasional travel to Hamburg HQ and regional customer meetings

Serrala is the global leader in finance process automation. For over 40 years, we have been advancing the office of the CFO with our award-winning suite of finance automation applications.

Our solutions streamline all working capital-related processes, including Order to Cash, Procure to Pay, Cash Flow Management, and Treasury, across both cloud and SAP environments.

Our 10+ hubs across Europe, North America, and India support over 2,800 clients worldwide, reflecting the trust we've built with a diverse general community.

Join us as we lead the future of finance automation

Customer Success is a core pillar of Serrala’s revenue organization.
The Customer Success & Operations Manager is responsible for ensuring the success, stability, growth, and operational excellence of the Standard Segment portfolio in DACH.





This role combines portfolio ownership, renewal governance, pipeline generation, and operational program leadership. It requires a highly structured, data-driven, and commercially aware professional who can drive measurable business impact in a multi-product SaaS environment.

This is a high‑visibility role with significant cross‑functional exposure and direct contribution to Serrala’s growth and 3R performance (Retention, Revenue, Referenceability).

Key Responsibilities

1. Retention & Portfolio Stability

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Co-own Gross Revenue Retention (GRR) for the DACH Standard portfolio.

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Maintain predictable renewal outcomes through structured, proactive renewal governance.

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Identify churn risks early using health scores and behavioral indicators.

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Lead churn mitigation plans in partnership with Account Management and Consulting.

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Drive migrations, upgrades, and lifecycle transitions when applicable.

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📌 Standard Customer Success (Barcelona)
🏢 Automating Finance
📍 Barcelona