As a Intern Customer Success Manager (CSM) for the Spanish market, you will join a CSM Unit in charge of supporting our clients in the implementation of their ESG reputation programs. Reporting to a CSM Lead, in liaison with the Country Manager, your missions will be as follows:
? Provide technical and functional support to clients in conducting their surveys:
On-boarding of customers on the back-office
Presentation of the different functionalities available to them
Accompaniment in the parameterization of the survey and throughout the project
Closing of the survey and accreditation
? Detect customer needs
Identify and report to the Country Manager/Account Executive the customer needs in an up-sell logic (additional Saas products, post-survey support, training, …)
? Participate and take responsibility in cross-functional projects aimed at improving the customer experience in using the platform

📌 Internship-Customer Success Manager (Barcelona)
🏢 ChooseMyCompany
📍 Barcelona