Company Description
Glovo is part of the Delivery Hero Group, the world’s pioneering local delivery platform, our mission is to deliver an amazing experience—fast, easy, and to your door. We operate in around 65 countries worldwide. Headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market index.
Job Description
About the Role
The XL team manages Glovo Spain's most strategically important accounts - the major national restaurant chains that make up the backbone of the food vertical. As Team Lead, you are the person who makes the team operate at the level it needs to.
You lead a team of Account Managers, set the commercial standard, and step in personally on the conversations and situations that require a more senior hand. You are also the layer that absorbs operational complexity before it reaches your manager - diagnosing problems, fixing what needs fixing, and building the structures that prevent the same issues from coming back.
And you do all of this while keeping a high-intensity team performing at its best without running itself into the ground.
What you'll do
- Lead a team of Account Managers handling Glovo Spain's top restaurant partners. Coach them on commercial preparation, partner management, and how to run difficult conversations - and step in directly when the situation demands your level.
- Be the most senior commercial voice in the room for partner escalations, complex negotiations, and high-stakes reviews. You are the first line of resolution, not a pass-through to your manager.
- Diagnose and resolve the operational complexity that sits between the commercial team and everything else: internal blockers, process failures, cross-functional issues. You do not just flag them - you own them through to resolution.
- Build and own the team's operating rhythm: how performance is reviewed, how priorities are set, how your AMs get the context and structure they need to do
📌 Manager Key Accounts (Madrid)
🏢 Glovo
📍 Madrid