HP Additive Manufacturing Customer Assurance Support Engineer
Description -
Job Summary
HP’s AM Customer Assurance organization delivers world‑class service experiences to customers across
our Additive Manufacturing portfolio. We are seeking a highly motivated Customer Assurance Support
Engineer to lead the resolution of the most complex, high‑impact product and quality escalations.
The CA Support Engineer acts as the technical authority for escalations beyond frontline support
capabilities, driving root cause identification, corrective actions, and prevention strategies while influencing
upstream improvements across NPI, documentation, training and support models (shift‑left).

Responsibilities
Escalation Ownership & Resolution
- Own L4 product and quality escalations end‑to‑end, from intake and triage through root cause, mitigation, corrective actions and formal closure.
- Lead resolution of high‑severity, high‑complexity cases, including multi‑customer impact, systemic failures, quality deviations, safety or compliance risks.




- Define and drive technical action plans in collaboration with R&D;, Quality, Services and suppliers, ensuring timely and high‑quality outcomes.
- Act as the final technical authority for escalation closure criteria and validation.

Cross‑Functional Leadership
- Orchestrate cross‑functional teams (R&D;, PQ, CPS, Operations, PM) without direct authority to align priorities, resources and execution.
- Facilitate structured technical discussions, ensuring data‑driven decision‑making and clear accountability.
- Represent CA and L4 engineering in escalation forums, stability reviews and executive updates when required.

Continuous Improvement & Shift‑Left
- Identify patterns and systemic issues across escalations, translating field learnings into improvement initiatives.
- Feed structured insights into NPI, serviceability, documentation, training, tooling and support processes.
- Actively contribute to shift‑left strategies, reducing recurrence, L

📌 HP Additive Manufacturing Customer Assurance Support Engineer (Barcelona)
🏢 HP
📍 Barcelona