1. Job Purpose
Our main objective is to be in direct and daily contact with the customers offering them an integral service from arrival of an inquiry until its approval and further shipment with all the involved arrangements. Our department covers the whole process, including customs handling.

2. Principal Accountabilities
- As customer service (ISM):
- To be in daily contact with customers, Sales or Agents to offer them the most suitable products based on their requirements together with sales.
- Daily correspondence answering our customers about claims, new projects, quality documents (ALBA, GMO, SPECIFICATIONS, ALLERGEN, KOSHER, HALAL, ETC..)
- To enter document request via Salesforce
- To request our Application Department about samples (standard and new developments) as well as technical information to send it to customers/Sales or agents.
- To enter SARs into Sampling data Base.
- To enter quotation in QDB if needed, to send quotations including freight, legalization and insurance cost to customers. Once approved, to upload them to SAP
- To issue Proforma Invoices




- To ask Compliance department for the approval for third countries
- To be in contact with Credit control to agree new payment terms for new customers or existing ones, as well as to ask for payments if needed
- To be in contact with EMEALC for all processes regarding LC, and to fulfil the EMEALC requirements about LC
- To maintain SAP master data:

-To enter a new customers or change them
-To create/ change a customer-Item
-To enter/change contracts
-To enter/change prices
-To issue Credit and Debit Notes
- To enter claims in CRM.
- To follow up claims and providing them the QR issued by Quality Manager
- To follow the guidelines for SOX Control

From end of last year, we are also ISM responsible for Canada/America/LATAM for the products from Heidelberg, Berlin, Poland and Netherlands.
- To follow ADM Guidelines.
- As order handling (depending on the country):
- To enter the incoming orders into

📌 Customer Service International Sales (Carcagente)
🏢 Archer Daniels Midland
📍 Carcagente