Our client is a high-growth, multi-brand organization operating across multiple markets in the world. To take their engagement and retention to the next level, they are looking for a Director of CRM.

About the Role:

We are looking for a top-level CRM Leader to join our client as the Director of Customer Engagement. This individual will bring forward-thinking ideas, knowledge, and practices to add significant value to our business. The role is crucial as they aim to enhance ther customer interactions and loyalty, ensuring the company remains ahead of industry trends and continue to meet the evolving needs of its clients.

The Director of Customer Engagement will be instrumental in driving CRM strategies, optimizing customer experiences, and leading a dedicated team of over 100 professionals. This position is essential for sustaining the company growth momentum and achieving its ambitious goals.

Responsibilities:
- Develop and implement comprehensive customer engagement strategies to enhance customer loyalty and retention.




- Align engagement initiatives with overall business objectives and marketing strategies.
- Oversee the day-to-day operations of customer engagement activities, ensuring dataintegrity and system efficiency.
- Lead the selection, implementation, and optimization of engagement tools and technologies.
- Ensure the CRM system provides an effective sales funnel.
- Manage customer registration, retention, activation, reactivation, and other CRM strategies.
- Design and execute targeted marketing campaigns to drive customer engagement and satisfaction.
- Develop personalized communication strategies to enhance the customer experience.
- Oversee top-line management of customer acquisition strategies.
- Plan and manage multi-channel marketing campaigns (email, SMS, push notifications, etc.).
- Assist with organizing promotional events to reach prospective customers.
- Analyze customer data to identify trends, insights, and opportunities for growth.
- Trac

📌 Director of Customer Engagement- CRM (Valencia)
🏢 Triskel Consulting
📍 Valencia