Job Description

We are looking for a Dutch speaker to work in the sunny city of Malaga

The mission of the team seeking this role is to provide world-class support to customers for a growing start-up. The key objective of the Customer Support Agent is to resolve users’ issues and provide constant support. If you're a service-minded & speak Dutch and are looking for your next job in Malaga, we'd love to hear from you

Responsibilities
- To contribute individually, and as a team member, to demonstrate excellent Quality and Productivity standards that meet, or exceed, client requirements.
- To provide users with solutions through information-gathering, analytical troubleshooting and query research
- To deliver a high-quality, smooth, unique and flexible customer experience.
- To protect confidential and sensitive information and materials
- To demonstrate excellent attendance and punctuality
- To operate with honesty, integrity and transparency in all aspects of the work.

Duties:
- To handle queries via the client’s tools and systems (currently through phone calls and email)




- To proactively contribute to the achievement of agreed Service Levels
- To complete all training requirements deemed appropriate for the role, at induction and ongoing.
- To perform any other ad hoc tasks as required for the execution of the client contract.

Essential competencies:

The suitable candidate must have a deep-rooted passion for delivering success. The suitable candidate will have formidable experience and working knowledge of:
- Excellent communication & interpersonal skills, and highly customer-focused
- Excellent organizational skills
- Quality focus and Policy adherence
- Analytical skills and a keen focus on problem-solving; goal- & service-oriented
- Understanding of, and continuous contribution to, team success
- Versátil, innovative & adaptable to a wide range of topics and tasks
- Ability to efficiently work to specified project delivery deadlines
- Proficiency in Microsof

📌 Dutch Speaking Customer Support Agent for Scandinavian company in Malaga (Madrid)
🏢 Worldwiders
📍 Madrid