This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Customer Success Manager based in Spain.

As a Customer Success Manager, you will own the success and growth of a portfolio of strategic customers by helping them achieve measurable business outcomes. You will work at the intersection of customers, product, sales, and engineering teams to improve adoption, efficiency, and long-term value. This role goes beyond traditional account management, combining customer advocacy, technical understanding, and commercial expertise to drive meaningful impact. You will lead improvement initiatives, identify growth opportunities, and use data-driven insights to strengthen customer relationships. In a fast-moving, remote-first environment, you will have the autonomy to solve complex problems and contribute to the evolution of innovative AI-powered solutions.

Accountabilities
- Own a portfolio of Growth and Strategic customer accounts from post-onboarding through long-term success,



ensuring measurable outcomes and customer value.
- Develop and execute customer success plans aligned with operational goals, customer experience metrics, and business objectives.
- Analyze customer performance, identify improvement opportunities, and lead structured action plans with clear ownership and timelines.
- Drive improvements across key success metrics, including automation rates, resolution efficiency, customer satisfaction, retention, and expansion.
- Manage renewal conversations and proactively identify, develop, and close expansion opportunities based on demonstrated customer value.
- Build strong relationships with senior stakeholders, including customer experience leaders and executives, while confidently navigating business discussions.
- Partner with product, engineering, sales, and services teams to translate customer needs into actionable solutions and product improvements.
- Provide technical guidance, exp

📌 Customer Success Manager (España)
🏢 Jobgether
📍 España