Competencies Top reasons to work with TDCX
Attractive remuneration and great perks
Comprehensive medical, insurance, and social security coverage
World-class workspaces
Engaging activities and recognition programs
Strong learning and development plans for your career growth
Positive work culture that enables your future
Easy-to-access location with direct public transport links
Flexible working arrangements
Coaching and mentoring from experts in your field
Join a global company, winner of hundreds of industry awards
What is your mission?
Dedicated Independent Quality Analyst. Work alongside the client's Quality PM, Vendor Manager, L&D; PM, Policy team and wider Player Care team, to drive QA excellence within general Player Support vendors.
Surface insights and recommendations to improve the quality of support, player experience, policy and processes, and ensure vendor consistency and integrity. Responsible for the quality standards of global partners through QA evaluations and deep dives. Reporting to the Independent QA/Centralized QA Account Manager.




Responsible for continuous learning of gameplay and player support ticket handling policies and processes. Be the expert on client game products and SME for your focus market.
Evaluate player support tickets to identify areas for improvement on the Partner and Language market level; conduct analysis to identify gaps in quality standards with vendor QAs.
Use available tools to gather data and analyze market trends or patterns affecting quality and player experience. Deliver these insights to relevant stakeholders.
Take part in, run, and facilitate calibration sessions within your own team and with global vendors.
Great communication skills and interpersonal skills. Ability to resolve QA disputes and calibration discrepancies with global vendors.
Excellent reporting and presentation abilities, experienced in delivering Business Reviews to stakeholders of various levels.
Collaborate with client and global QA vendor team mem

📌 QA Lead with French (Barcelona)
🏢 Tdcx
📍 Barcelona