Your Role:
The Housing Senior Coordinator – Student Experience ensures that all aspects of the student housing experience meet the highest standards of service quality and satisfaction. This position oversees housing delivery operations, arrival logistics, communication processes, and the resolution of housing-related issues. The role plays a critical part in maintaining student well-being, ensuring compliance with quality standards, and driving continuous improvement in housing satisfaction. Additionally, this position leads the homestay program and collaborates closely with Health & Safety and Student Affairs teams to address housing issues impacting students.

What You’ll Do:
Strategic Focus
- Ensure an exceptional student housing experience and service quality throughout all stages of the accommodation journey, from application to departure.
- Lead the planning and execution of arrival operations, ensuring smooth transitions and a welcoming first experience for students.
- Oversee and continuously improve student communication across all housing touchpoints, ensuring clarity,



responsiveness, empathy, and consistency.
- Manage housing-related incidents and resolution workflows efficiently, maintaining professionalism and a student-centered approach.
- Monitor, analyze, and enhance student satisfaction indicators, implementing targeted initiatives to drive continuous improvement.
- Ensure consistent application of housing quality standards across all accommodation options, maintaining compliance and alignment with institutional policies.
- Lead the Homestay Program operations, including host recruitment, onboarding, performance monitoring, and quality assurance.
- Collaborate with other Housing Senior Coordinators to enhance key housing metrics, share best practices, and ensure alignment.
- Produce, analyze, and report housing performance data to deliver accurate, actionable insights for local and General Operations.
- Drive cost efficiency through strategic resour

📌 Senior Housing Coordinator (Barcelona)
🏢 CULTURAL EXPERIENCES ABROAD
📍 Barcelona