Job Title:
Senior Training & Quality Specialist (Spanish & English -speaking) On-site BC01
Job Description
Experience the power of a game-changing career

Want to be part of an innovative and growing team? We’re a general technology and services leader that powers the brands of the future. We help well-known brands — the ones you use every day — improve their businesses with technology and integrated solutions, in over 70 countries.

If you’re looking to grow and be inspired, as a Senior Training & Quality Specialist in Barcelona (On-site), you will be part of our team of game-changers who are powering the brands of the future through exceptional customer experience and operational excellence.

Career growth and personal development

This is a great opportunity to experience the power of what’s next and develop “friends for life” at the same time. We’ll give you all the training, cutting-edge technologies, and the continuing support you’ll need to succeed.

What you will do in this role
In everything we do, we believe in doing right by and for people – our clients,



their customers, our people, our community, and our planet.

As a Senior Training & Quality Specialist on our team, you will:
- Deliver onboarding and continuous training sessions for new and existing team members
- Monitor and evaluate team quality performance, ensuring correct call handling and case management
- Provide regular coaching and constructive feedback to advisors to improve performance and engagement
- Identify training needs and create development plans to enhance technical knowledge and communication skills
- Motivate and support team members to achieve and exceed performance targets
- Participate in regular operational meetings, providing insights on quality trends and performance
- Organize and facilitate internal and external calibration sessions
- Analyze customer complaints and provide effective resolutions
- Maintain regular communication with the client regarding quality standards and

📌 Senior Training (Barcelona)
🏢 Concentrix
📍 Barcelona