Location: Spain - Barcelona | Job-ID: 215903 | Business Unit: Service Desk

Computacenter is a leading independent technology partner, trusted by large corporate and public sector organisations.

We help our customers to source, transform and manage their IT infrastructure to deliver digital transformation, enabling users and their business worldwide.

In Spain we are a Integral Service Desk. We tailor IT related knowledge and services, and assist every employee and business partners of our customers as an individual, by finding practical solutions to their IT problems.

We are looking for a First Line Analyst, fluent in German, French & English, to join our team at Computacenter Spain.

The main responsibilities of this role will be to work together with the members of different other IT support teams and communicate with users while finding practical solutions to their IT problems.

Your future tasks will be:

You will be part of a friendly team for one of our international customers and you’ll be responsible for finding practical solutions to IT problems.





You’ll enjoy an environment where people support and respect each other, while doing the following tasks:
- Answering and support queries via tools, phone and email, keeping daily contact with our users calling from all over Europe
- Resolving IT issues of our partners which can occur during the course of office work
- Documentation and logging of calls on the ticketing tool
- Delegation of problems which cannot be resolved to the competent teams
- Maintaining and improving customer satisfaction level
- Communication with your direct team members and different departments

What do we offer you?

-Hybrid work 80% of the time - 4 days/month on-site
-Full-time contract 39hours/week
-Schedule: rotative, Monday-Friday 07:00-19:00
-Ticket restaurant (1100€ per year) after 3 months
-Private health insurance after 6 months
-Annual salary of 20,535.87€ gross/year
-An international environment where people support and resp

📌 First Line Analyst (Barcelona)
🏢 Computacenter2024
📍 Barcelona