Manager, EMEA Delivery Operations Services Supply Chain
Description -
Job Summary
This role is responsible to lead E2E Delivery Performance for Services Supply Chain EMEA region across Print/PS/ACS/Poly and Wty/LCS/MS/RPB leading a talented organization to orchestrated across SCOR Functions and Key partners and stakeholders, including Customer Support Category, Field & Channel and Contact Center. He/she will also be responsible to drive/contribute to strategic transformation programs and continuous improvement initiatives.

Responsibilities
• Customer (Business Segment and Accounts) Delivery Performance metrics across EMEA region (OTIF, LOS, Backlog).
• Weekly Integrated Operations Reviews across SSC SCOR functions,
• Drive proper deviations analysis, root cause, mitigations, and preventive actions when issues occur.
• Business and Customers Escalations Management.
• Business Continuity Plans.
• Drive E2E efficiency programs.
• Drive / contributes to major transformation programs.
• Represents SSC towards CS stakeholders and Markets.




• Delivery and participates in Executive performance reviews (MoR, MBRs, QBRs)

Education & Experience Recommended
• Four-year or Graduate Degree in Supply Chain Management, Manufacturing Engineering, Operations management, Business Administration, or any other related discipline or commensurate work experience or demonstrated competence.
• Typically has 7-10 years of job-related experience or 5-7 years of management experience, preferably in supply chain, operations, or a related field.

Preferred Certifications
• MBA
• Project Management Professional (PMP) Certification
• Black Belt / Master Black Belt
• Certified Professional In Supply Management (Standards Organizations)

Knowledge & Skills
• Key Performance Indicators (KPIs)
• Continuous Improvement Process
• Process Improvement
• Data Analysis
• Finance Acumen
• Supply Chain
• Supply Chain Analysis
• Supply Chain Management
• Executive Communication

Cross-Org Skills
• Customer Ce

📌 Manager, EMEA Delivery Operations Services Supply Chain (Barcelona)
🏢 HP
📍 Barcelona