We are looking for a Dutch-speaking Customer Experience Specialist to join a leading team in the automotive industry.
You will act as the main point of contact for customers, assisting with inquiries and providing solutions while maintaining a high level of professionalism and customer satisfaction.
Key Responsibilities
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Provide high-quality customer support via phone, email, and other communication channels.
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Assist customers with inquiries related to automotive products, services, and processes.
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Deliver a premium customer experience in line with luxury brand expectations.
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Resolve customer issues efficiently while maintaining a positive customer relationship.
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Accurately document customer interactions in internal systems.
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Work closely with internal teams to ensure effective issue resolution and service quality.
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Identify opportunities to improve the overall customer experience.
Requirements
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Native or fluent Dutch (C1 level) and good French and English communication skills.
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Previous experience in customer service or sales.
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Experience working with luxury or premium brands is considered a strong advantage.
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Excellent communication and interpersonal skills.
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Customer-oriented mindset with strong problem-solving abilities.
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Ability to work in a fast-paced and international environment.
Work Model
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On-site position in Barcelona.
What We Offer
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Opportunity to work with a prestigious automotive brand.
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International and dynamic work environment.
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Stable Monday–Friday schedule (09:00–18:00).
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Career growth opportunities within the customer experience field.