AGFA Healthcare is currently looking for an IT Field Service Engineer PACS / RIS, based in Madrid, who will be in charge of dedicated on-site support for Clients/Contracts that require continuous support. As the first point-of-contact of Agfa on-site, the role must deliver consistent, professional and quality service. The IT Field Service Engineer is responsible of identifying and receiving incidents on-site, and report/escalate them accordingly within the Service Organization.
As IT Field Service Engineer Spain you are responsible for:
- System Administration & Operational Integrity
Manage the daily operation, configuration, and stability of enterprise imaging applications, including PACS, RIS, Voice Recognition (e.g., Nuance), and post-processing tools. Ensure high system availability and optimal performance to support 24/7 diagnostic workflows across Radiology service lines.
- Image Workflow & Data Management
Monitor the complete lifecycle of digital image data (DICOM) from acquisition to archival. Proactively identify and resolve data integrity issues,
such as exception handling, patient data corrections, and unread study reconciliation, ensuring the Medical Record accurately reflects clinical activity.
- Technical Support & Incident Resolution
Serve as the first line of defence for troubleshooting hardware, software, network, and user faults. Provide timely resolution to technical incidents and participate in a rotational on-call schedule (nights, weekends, holidays) to guarantee continuous support for critical care facilities.
- User Training & Adoption
Design and implement training programs for new and existing staff (Radiologists, Technologists, Physicians). Serve as a preceptor/mentor to ensure users are proficient in system functionality, promoting best practices and maximizing the utilization of available technology.
- Project Management & Process Improvement
Collaborate with cross-functional teams to plan and execute system upgrades, integrations, a
📌 IT Field Service Engineer (Madrid)
🏢 Agfa
📍 Madrid