JOB SUMMARY
Contribute to the success of the organization and sales distribution site by effectively using sales techniques and processes to convert prospective owners into purchasers as well as reload Owners. Develop relationships with prospective owners by soliciting and following up on referrals and leads. Cater the sales experience to the individual needs and preferences of each potential owner, and follow through with the sales contract process to ensure that all required paperwork and legally required documents are completed accurately and in a timely manner efficiently. Maintain the customer relationship after the sale is complete to ensure continued owner satisfaction with the organization and to develop future business opportunities (i.e., reloads, referrals, additional sales).
CANDIDATE PROFILE
Education and Experience
Required:
- High school diploma or GED
- Proficiency in English
- Incumbent is required to maintain an active and in-good standing professional Real Estate License where mandated by law
Preferred:
- One-year related experience
Successful Candidates Will Be Willing To:
- Must be willing to work weekends and holidays as required by business needs
JOB SPECIFIC TASKS
Building and Maintaining Customer Base
- Answer owner questions regarding use of properties and location amenities; make recommendations given the background information obtained on the owner through discovery.
- Follow up on referrals/leads from owners.
- Fulfill requests from owners or prospects regarding pricing, property maps, property descriptions, room locations, and portfolio/network information.
- Contact owners to monitor satisfaction, make aware of upcoming promotions, and develop business opportunities (e.g., reloads, referrals).
- Develop and maintain records on customer contacts and use that information to support effective follow-up opportunities.
- Monitor contract processing to minimize rescission decisions, provide comprehensive owner assurance and ensure timel