Job Title:
Subject Matter Expert (Danish - speaking) - On-site TR02
Job Description
Experience the power of a game-changing career

Are you looking for what’s next? We’re a general technology and services leader that powers the brands of the future. We help well-known brands — the ones you use every day — improve their businesses with technology and integrated solutions, in over 70 countries.

If you’re looking to grow and be inspired, as a Subject Matter Expert in Barcelona (on-site), you will be part of our team of game-changers who are powering the brands of the future in tech where you will drive the sales cycle, nurture client relationships and showcase your expertise in advanced cloud technologies.

Career growth and personal development

This is a great opportunity to experience the power of what’s next and develop “friends for life” at the same time. We’ll give you all the training, cutting-edge technologies, and the continuing support you’ll need to succeed.

What you will do in this role

In everything we do,



we believe in doing right by and for people – our clients, their customers, our people, our community, and our planet.

As a Subject Matter Expert on our team, you will:
- Maintain up-to-date knowledge of company products, services, and customer support processes
- Assist in the development of training materials, FAQs, and knowledge base articles
- Collaborate with cross-functional teams (Operations, Training, Quality, and Product) to improve processes and customer experience
- Monitor and assist with daily team performance, ensuring service level agreements (SLAs) and key performance indicators (KPIs) are met
- Conduct, coaching sessions, and performance feedback discussions as needed
- Assist in shift scheduling, workforce planning, and real-time queue management
- Conduct reviews and calibrations of quality audits performed by the client's in-house team
- Identify trends and gaps in performance and recommend process improvements
- Assist in implemen

📌 Subject Matter Expert (Barcelona)
🏢 Concentrix
📍 Barcelona