Customer Service Coordinator for the Southern European RegionFull-timeTOMRA Food is a multi-national organization and a leading provider of sensor based sorting and processing technology for the fresh and processed food industries.
Developing state-of-the-art technologies, optimizing customers' production flow, and helping to deliver consistent high quality output have been our strengthAt TOMRA, we want people to innovate, showpassionin their work and beresponsible.
We encourage the freedom to innovate and take risks that result in breakthroughs that challenge the status quo.
We value passion that focuses and commits to meeting success.
We believe in a responsible and safe mindset that takes care of our customers, products, and fellow employees.Join the resource revolution!
The Customer Service Coordinator serves as the central point of contact for our customers in the After-Sales Service organization.
This role ensures smooth case handling by coordinating all necessary actions from the initial customer contact to case closure.
You will play a critical role in delivering a seamless experience, ensuring customer satisfaction and operational excellence.Key Responsibilities:Customer Interaction & Case ManagementAct as the primary point of contact for customers.Receive and log customer calls and service requests in the ERP system.Provide clear, proactive updates to customers and resolve inquiries promptly.Ensure timely escalation to the Technical Support team.Service CoordinationPrepare service quotations for spare parts,



service visits and training.Process customer orders and monitor progress through to invoicing.Organize and track return shipments, ensuring proper documentation.Cross-Functional CollaborationLiaise with internal teams (Field Service Engineers, Tech Support, Planning, Logistics, Supply Chain, Finance) to ensure smooth execution of service activities.Process Compliance & AdministrationMaintain accurate records and documentation in line with internal processes.Ensure adherence to company policies and service standards.Support continuous improvement initiatives within customer service departmentBachelor's degree in Business Administration or related field (or equivalent experience).
Experience: At least 5 years of experience in customer service - preferably in a technical or industrial environment.Excellent command ofboth Spanish and English, which is mandatory for the role,



additional language skills are a big plus.Strong organizational capabilities paired with effective multitasking.Exceptional written and verbal communication skills.Proficient in ERP platforms and the full MS Office Suite.Customer-oriented approach with a sharp eye for detail.Solid technical aptitude and willingness to learn new systems.Ability to grasp and navigate complex process flows.Why work for us:You will have long-term career opportunities, with a globally renowned company and the following:Work equipment including laptop and cell phone subscription providedAnnual bonus up to 10%Extended Life Insurance: In case of death & permanent disability 150k EURPrivate health insurance affiliation offered at discounted rateOn the job and ongoing training providedAnnual leave: 29 calendar days in accordance with collective bargaining agreementBe part of a mission to transform how we all obtain, use, and reuse the planet's resources to enable a world without wasteInclusive company culture that values diversity, well-being, and strong camaraderie among our teammatesGlobal career opportunities with a strong record for promoting internallyProfessional training and development: We are passionate about people and seeing them succeedWe love innovation, a collaborative environment where idea sharing and being creative is encouragedTOMRA is proud to be an Equal Opportunity Employer and provides equal employment opportunities to all employees and applicants regardless of race, color, religion, gender, gender identity, age, national origin, disability, parental or pregnancy status, marriage and civil partnership, sexual orientation, veteran status, or any other characteristics.
Reasonable accommodations will be made and will be provided as requested by candidates taking part in all aspects of the selection process.Job Location
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📌 Customer Service Coordinator For The Southern European Region (Valencia)
🏢 Tomra
📍 Valencia