Cross Border Talents is on the lookout for Slovenian speakers for a globally-known online travel platform to work as a Customer Support Advisor. You'll play a pivotal role in understanding and addressing the needs of their integral customers. Your responsibilities will include providing top-notch support, mediating between international travelers and accommodation providers, and ensuring exceptional customer service.

Key Responsibilities:
- Understand and identify customer needs, offering solutions that meet their requirements.
- Respond to customer inquiries via email and phone, clarifying details about services, payments, and technical requirements.
- Mediate between customers and accommodation suppliers worldwide.
- Follow set processes to provide accurate information and resolve issues effectively.

Requirements:
- Fluent in Slovenian (C2 level) and advanced English.
- Excellent written and verbal communication skills.
- Proficiency in Office 365, CRM databases, and other internal platforms.
- Strong problem-solving skills with a solution-driven approach.




- Positive and motivated attitude to handle challenging customer issues.
- Ability to adapt to changing priorities and business processes.
- Affinity for accommodation platforms.
- Previous experience in customer service or contact center environments is an advantage.
- Flexibility to work from both the office and home (within 100km of the office).
- EU member state passport or a valid Residence Permit for Spain

Contract & Working Hours:
- 38.5 hours per week (Monday to Sunday).
- Available shift: 15:00-23:00.
- Temporary contract with potential for extension.

If youre ready to take on a challenging yet rewarding role in a dynamic industry, apply now and start your journey with us

Package Details

Benefits:
- Access to the Feel Good program, including Spanish lessons, quizzes with prizes, and free group activities like running, beach volleyball, and more
- Free private health insurance available upon obtaini

📌 Slovenian & English Travel Advisor in Barcelona
🏢 Cross Border Talents
📍 Barcelona