Description
Ready to set sail on a career that connects people to unforgettable journeys? At Costa, we’re looking for a passionate Cruise Expert to be the voice behind our experiences. If you thrive on helping others, love turning inquiries into bookings, and bring energy, empathy, and persuasion to every call, this is your chance to anchor your talent in a integral brand that celebrates adventure.

Who we are:

Welcome to our global community We take pride in our diverse workforce of over 20,000 professionals from 70 different countries and cultures. Our values are centered on openness, positivity, and mutual support. We foster an environment of trust and transparency, ensuring that every voice is heard.

How you´ll live your ambition

Based in our Barcelona office, you’ll be the voice of our cruise brand, inspiring travelers to embark on unforgettable journeys across the seas; you’ll connect with customers from around the world, guiding them with warmth, expertise, and enthusiasm.



Your role will be key in creating memorable impressions and building lasting relationships with our customers.

Demonstrate your passion
- Handle incoming sales calls from potential customers.
- Make outbound campaign calls using lists generated by the activation team.
- Handle administrative tasks following each call (e.g. closing bookings, updating database, CRM registration).
- Provide exceptional customer service by effectively handling requests related to reservation changes, modifications or questions using both voice and non-voice channels.
- Process reservation changes according to policies and availability.
- Follow up on callback requests coming from web options.
- Manage non-voice written channels (emails) with commercial and professional approach.
- Identify and assess customers’ needs to achieve satisfaction

Get things right
- Build sustainable relationships and trust with customer accounts through open and interactive communication
- Provide accurate, valid, and complete inf

📌 Cruise Expert (Barcelona)
🏢 Carnival
📍 Barcelona