Location: Barcelona

Languages: Dutch + English (mandatory)

Salary: 19,494 yearly gross + up to 3,000 yearly gross bonus + private medical insurance

About the Role

This on-site Dutch-speaking Customer Service position offers the opportunity to represent a leading high-tech environment while living and working in the vibrant city of Barcelona. The role is adecuado for individuals who enjoy helping users, solving problems, and working in a fast-paced, multicultural service environment. You will be part of a dynamic support team where you can build your career, receive continuous coaching, and develop essential skills within customer experience.

What You Will Do

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Assist Dutch-speaking users with product questions, troubleshooting needs, and general support requests

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Deliver accurate information and empathetic customer care through phone, email, and chat

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Follow established service procedures while also showing initiative in providing solutions

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Record and update all interactions in the internal system

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Identify recurring issues and escalate when needed

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Work collaboratively with your team to meet service goals

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Participate in coaching sessions and skill-building workshops

Required Skills & Profile

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Fluent Dutch and confident English

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Strong communication and problem-solving abilities

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Ability to work on-site in Barcelona

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Customer-oriented mindset and patience

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Adaptability in a high-volume support environment

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Basic computer and typing skills

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Eligibility to work in the EU

Work Conditions

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On-site in Barcelona

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39h/week, Monday to Friday, 9:0018:00

Relocation Support (for candidates moving to Portugal)

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Free flight ticket

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Airport pick-up on arrival

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Accommodation provided

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Assistance with all documentation (AFM, AMKA, bank account)

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Continuous relocation support

Benefits

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Private health insurance from day one

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Paid training and ongoing coaching

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Internal mobility and long-term career opportunities

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Discounts on g

📌 Klantenservice Medewerker op Locatie in Barcelona
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📍 Barcelona