About the Role
We are looking for a highly skilled Senior NOC Technician with a strong background in transport networks to join our Network Operations Center (NOC) team. In this critical role, you’ll ensure the integrity, performance, and stability of cutting-edge SDH, DWDM, and photonic mesh networks across a large-scale telecom infrastructure.
You will be part of a high-performing team providing Tier 1 technical support, incident resolution, and network quality assurance, primarily for operations defined by Telefónica. If you thrive in fast-paced, high-responsibility environments and have deep knowledge of optical transport systems, we want to hear from you.
Key Responsibilities
- Perform Level 1 incident management: diagnose, troubleshoot, and resolve complex issues in SDH and DWDM transport networks.
- Support circuit activation and monitoring across various technologies and customer services (E1, STM, GE, 100/400GE, etc.).
- Manage customer complaints and provide technical support to on-site field teams.
- Conduct network quality analysis, identify performance issues,
and propose corrective measures.
- Coordinate shift activities, ensuring smooth handovers and 24/7 service continuity.
- Escalate issues to vendors and internal teams using GRI, Telefónica mail, and other tools.
Your Expertise
- 7–10 years of hands-on experience as a NOC Technician specializing in transport network technologies.
- Strong working knowledge of SDH, DWDM, and advanced optical/photonic mesh networks.
- Familiarity with Huawei and Nokia equipment and network management systems.
- Proven experience supporting large telecom operators, with deep understanding of Telefónica's support and operation protocols.
- Technical proficiency in OTN, GMPLS, optical protections (1+1, MSP, SNCP), and high-capacity customer circuits.
- Ability to analyze and resolve complex incidents efficiently under pressure.
Tools & Technologies
- Incident management platforms: GRI, GEISER, MAR/Genesys
- Network M
📌 Transport Expert (Madrid)
🏢 STC
📍 Madrid