About the Role

Become part of a team that prioritizes empathy, excellence, and innovation
Were seeking a Customer Service Representative to support a general online community. In this position, you will help to create meaningful digital experiences by delivering high-quality, compassionate support to users around the world. Your role will be essential in fostering community trust and ensuring every user feels acknowledged, respected, and assisted. Enjoy the freedom of working remotely from anywhere in Greece, whether in a lively city or on a beautiful island and immerse yourself in the country's rich culture and stunning landscapes while advancing your career.

Key Responsibilities
- Deliver empathetic, accurate, and timely user support.
- Stay up to date on products and community standards to provide effective solutions.
- Make thoughtful, community-focused decisions in complex situations.
- Investigate and resolve user issues, including account access and abuse reports.
- Respond to user inquiries with professionalism, empathy, and efficiency.




- Analyze data to optimize workflows and enhance user experience.
- Enforce Terms of Use by monitoring and addressing reports of abusive content.
- Identify trends and escalate emerging or complex issues to the global team.

Requirements
- Language proficiency:
- French OR Spanish OR Italian: C1-C2 level (native or near-native).
- English: B2 level or higher.
- Excellent interpersonal and communication skills with a genuine sense of empathy.
- Proactive and community-oriented mindset.
- Strong analytical skills with attention to detail.
- Ability to interpret and apply community standards consistently.
- Comfortable using data-driven insights to improve processes.
- Familiarity with online communities or social platforms (training provided).

Compensation & Benefits
- Competitive Salary
- Performance bonus
- Work schedule: MondaySunday (8-hour shifts, 5 days/week, rotating).
- Relocation support: Assistance provided for cand

📌 Remote French OR Italian OR Spanish Customer Support with relocation to Greece (Madrid)
🏢 Cross Border Talents
📍 Madrid