Join a integral company where the employees are truly passionate about delivering the best in everything they do
Become part of Hempel’s growing & diverse Services team. Hempel has an ambitious goal of crafting a brighter future with sustainable coating solutions and doubling Hempel by 2025.
Join us and support our Double Impact strategy by providing technical and product related support to the customers, aiming at improving the overall customer experience and fostering loyalty optimizing.
We are looking for you, a Customer Care Representative Export who will be instrumental in taking care of African Customers and that will bring value to the team by ensuring implementation of strategies and key initiatives that increase the effectiveness in our commercial and sales activities in the region.
Make an impact and drive improvements
As part of our Customer Care team, you will be a first point of contact for our African Customers, playing a key role in supporting our sales teams and team-working with several other functions within our company to ensure efficient and flawless service.
This role is a sweet spot between systems, data driven, export and the customer care activities, including the opportunity of optimizing project for Africa region.
Reporting to the Customer Care Manager France, Morocco and Africa, you will have the unique opportunity to cooperate with a truly exciting team and colleagues from all over the world, working flexibly 3 days/week at our Hempel’s offices located in Polinya, BCN, and 2 remotely.
Key tasks
- Export Sales order processing in the ERP system as per the Care working procedures and credit notes management
- Customer communication management
- Audit missions point of contact
- Handling price lists
- Processing and running quotations and specifications
- Actively participate in the development and implement commercial strategies
- Working in CRM includes creating opportunities, Heets, Attests
- Ensure high level of customer master da
📌 Customer Care Representative Export (Polinyà)
🏢 Hempel
📍 Polinyà
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