Location: Barcelona, Spain

We have a great opportunity within the Perfumery & Beauty Business Units as a Customer Experience Specialist based in Barcelona, Spain.

As a Customer Experience Specialist, you will take full ownership of customer care activities for our strategic Accounts, acting as the single point of contact for all service and supply chain inquiries. You'll be responsible for managing Order-to-Cash processes, maintaining high service levels, and aligning inventory with company targets. By building strong relationships with our commercial partners and stakeholders, you will play a key role in delivering an exceptional customer experience.

At dsm-firmenich, being a force for good is not optional. Diversity, Equity & Inclusion is a shared responsibility woven into our daily work to not only benefit our People, Customers & Communities but also drive business value. Equal access to opportunities is a given, belonging is a shared feeling, authenticity is celebrated.

Your key responsibilities





• Ensure an effective and efficient day-to-day order management/customer experience operations (including processing customer orders, changing orders, removing order blocks,etc..)
• Regularly communicate with sales, logistics (including transportation and warehousing), accounts receivable and planning to resolve issues and ensure that customer expectations are met
• Build an intimate relationship with DSM-Firmenich customers and internal stakeholders
• Manage daily escalations and issues
• Monitor relevant indicators that measure the level of service and propose related action plans for service improvements.
• Proactively seek innovative ways to enhance customer's satisfaction and improve dsm-firmenich operating efficiencies.

We bring

• Work in a dynamic and highly rewarding multicultural environment
• Attractive compensation package
• Possibility to grow within the company
• Adaptable work-time arrangements

You bring

• 3-5 years related experience with Planning

📌 Customer Experience Specialist (Barcelona)
🏢 Dsm
📍 Barcelona