Location: Valencia, Spain

Employment Type: Full-time

What You'll Do
- Map and document workflows to improve operational and compliance processes.
- Develop and maintain knowledge base content for internal and external users.
- Create standardized templates and automated responses to boost efficiency.
- Define performance metrics and deliver regular reports and insights.
- Prepare engaging presentations and materials for diverse audiences.
- Manage and organize data to support compliance and customer experience goals.
- Facilitate onboarding and knowledge-sharing activities for new team members.

What You Bring
- Professionally fluent English (C1 level).
- Background in customer experience and compliance (KYC/AML knowledge a plus).
- Proven ability to optimize workflows and produce clear documentation.
- Tech-savvy with automation tools, templates, and cloud-based platforms.




- Analytical mindset with experience defining metrics and interpreting data.
- Strong communication skills with experience creating FAQs or customer materials.
- Excellent project management and onboarding experience.

Why You'll Love Working With Us
- Competitive base salary with excellent growth potential.
- Private Spanish health insurance.
- Free daily breakfast and lunch at the office.
- Free Spanish classes to help you integrate and thrive.
- Supportive, dynamic workplace with a friendly, international atmosphere.
- Career development programs and clear progression paths.
- Fun team events, social activities, and regular boot camps.

Join a company that celebrates creativity, teamwork, and innovation and where your ideas truly make an impact.

📌 Customer Experience Specialist (Valencia)
🏢 Careerxtra
📍 Valencia