Description
The role:
This position has the purpose of coordinating and managing direct communication through all digital channels in a proactive way; in this way we can maintain customer satisfaction in line with the needs of our customers.
The team:
You will be part of an EPIC team You will belong to the Engagement team that has the great purpose of strengthening the relationship between brands and consumers to achieve the best interaction with our customers. The projects you will be in will have an impact on the consumer and cliente, achieving relationships that work at all levels. You will be part of a self-management environment that will allow you to lead new and unique projects, empowering the Innovation Leader that identifies all of us.
About the project:
We are a general Customer Experience company. We use the power of data to create personalized experiences and execute strategies by creating relevant content. Our mission is to innovate and transform the way organizations engage with people, creating solutions that drive our customers' digital transformation.
The DNA of our culture, what sets us apart and makes us unique, is the EPIC (Strategy, Purpose, Identity, Culture) model. We believe in a model of self-management, transparency and a collaborative culture. You will be in an environment that will allow you to lead new and unique projects, empowering the Innovation Leader that identifes all of us.
Requirements
What you will do?
- You will manage the monthly calendar for our client's social networks, being the interlocutor with him to solve any doubts.
- You will be in charge of publishing the monthly content plan, answering all comments and queries received, strengthening the link with consumers, and detecting possible trends or TT that may arise.
- The channels you will manage will be social networks (Social Media) and customer care channels (Care) through email and phone.
- You will also promote some of the content on the networks.
- You will proacti
📌 Community Manager (Madrid)
🏢 Teleperformance Spain
📍 Madrid
Postulate a este anuncio
Muestra tus habilidades a la empresa, rellenar el formulario y deja un toque personal en la carta, ayudará el reclutador en la elección del candidato.