Kick-start your career in the online gaming world and experience the very latest in technology and innovation.

This is a hybrid role which requires on-site attendance in Barcelona

Who we’re looking for
We’re on a mission to create extraordinary experiences for our customers, and we believe that your unique skills, passion and superdrive will help us achieve our vision.

As a Service Desk Analyst you’ll be supporting the delivery of exceptional IT support services within the corporate covering Incident Management, User support and System Maintenance. This will help us excel at ensuring seamless operations and enhancing user satisfaction to stay ahead of the game.

What you’ll be doing
As part of your role, your responsibilities will include:
- Providing first-line and 2nd line IT Support
- Responding to and resolving user issues via phone, email and chat
- Logging incidents and service requests in the service management tool
- Managing incident and request lifecycle
- Prioritizing and categorizing incidents based on impact and urgency




- Escalating complex issues to higher-level support teams as needed
- Maintaining IT systems and infrastructure
- Performing routine system checks and maintenance of tasks
- Assisting with software installations and updates
- Ensuring compliance with IT policies and procedures
- Adhering to ITIL best practices for incident and problem management
- Documenting solutions and creating knowledge base articles
- Providing excellent customer service
- Communicating effectively with users to understand their needs
- Following up with users to ensure satisfaction with the resolution

This job description is not intended to be an exhaustive list of responsibilities. You may be required to complete other reasonable duties in order to achieve business objectives.

Essential skills you’ll bring to the table
The necessary skills that we require for this role include:
- Strong verbal and written communication skills in both English and Spanish, wit

📌 Service Desk Analyst (España)
🏢 Betway Group
📍 España