Position: Customer Care Representative - MUST BE LOCATED IN ATHENS (the company provides financial support for relocation)

Overview:

We are seeking a highly motivated and customer-oriented individual to join our team as a Customer Care Representative. The adecuado candidate will have excellent communication skills, a positive attitude, and a strong passion for providing exceptional customer service.

Key Responsibilities:
- Respond to customer inquiries and provide timely and accurate information via phone, email, and chat
- Handle and resolve customer complaints and issues in a professional and efficient manner
- Build and maintain strong relationships with customers by understanding their needs and providing personalized solutions
- Collaborate with other departments to ensure customer satisfaction and resolve any complex issues
- Keep accurate records of customer interactions and transactions
- Continuously strive to improve the customer experience by identifying areas for improvement and providing feedback to the team
- Stay up-to-date with company products, services,



and policies to provide accurate information to customers
- Meet and exceed performance targets, including customer satisfaction, productivity, and quality metrics

Qualifications:
- Proficiency in English and Spanish
- High school diploma or equivalent; college degree preferred
- Excellent communication skills, both written and verbal, in English and Spanish
- Strong problem-solving and decision-making abilities
- Ability to work in a fast-paced environment and handle multiple tasks simultaneously
- Proficient in using computer systems and software, with the ability to learn new systems quickly
- Positive attitude and a passion for providing exceptional customer service
- Flexibility to work on a rotating schedule, including weekends and holidays if needed

Benefits:
- Competitive salary and benefits package (monthly, quarterly and more type of bonus)
- Opportunities for career growth and developme

📌 Customer Care based in ATHENS (Barcelona)
🏢 Velenosi&Meredith
📍 Barcelona