We are looking for a Functional Support Specialist troubleshooting SQL and mananging tickets in AWS EC2 , Console ,S3 and Lamba

Our Client assists mobile operators worldwide to scale their Voice, SMS A2P, RCS business messaging, and application enablement services, including cloud numbers. They are committed to developing the wholesale ecosystem and connecting the world’s largest operators and their partners profitably and effectively. They provide their customers with innovative automated wholesale solutions, simplifying decisions and operational tasks, allowing them to strengthen existing business and discover new revenue opportunities.

A Day in the Life of a Functional Support Specialist:
As a Functional Support Analyst, you will be an integral part of our Maintenance & Managed Services team, providing technical support to users of our Client’s billing, routing, and trading software suite, which serves wholesale telecom service providers across the globe.
Your primary responsibilities will revolve around supporting customers by responding to questions, troubleshooting issues,



and assisting with system processes, ultimately ensuring that they have a great experience operating the software.

So, how are they going to keep you busy?
i. Manage support tickets end-to-end — from triage and resolution path definition through to closure, ensuring compliance with agreed SLAs and business priorities.
ii. Perform technical troubleshooting — contrast application behavior to client expectations by means of generating database analysis queries, complex T-SQL code analysis, validation of hardware performance, review of SQL execution plans, and validate code modifications to identify both logical and performance defects and underlying root cause.
iii. Collaborate effectively across teams — work with subject matter experts, infrastructure teams, R&D;, QA, and Sales in an agile, fast-paced environment to drive timely solutions.
iv. Communicate clearly with customers — ascertain c

📌 Functional Support Analyst (Madrid)
🏢 Mbr Partners
📍 Madrid