About Abacum

Abacum is the leading Business Planning solution for finance teams to drive performance. By automating reporting, enabling collaboration, and simplifying planning and forecasting, we help finance teams shift from number crunching to driving strategic decisions.

Founded in 2020 by two former CFOs, we’ve grown into a general team of 100+ people across 30+ nationalities. Headquartered in New York, we have offices in Toronto and Barcelona. We’re trusted by industry leaders such as Dish Networks, Strava, BetterUp, Kajabi, JG Wentworth, Abridge, Cortex, and hundreds more.

We have raised over $100m, closing in June 2025 our $60M Series B, led by Scale Venture Partners, with the strong participation of Cathay Innovation, Y Combinator, Atomico, Creandum, and angel operators from Adyen, Zapier, and Twitch.

Our mission is ambitious and we can’t do it alone - join Abacum as we build the future of Business Planning

The Role

You won't be managing customer relationships. You won't be running support or doing CS work yourself.



You'll be the operational infrastructure behind everything that happens after a customer goes live: the systems, the playbooks, the data, and the processes that make CS, support, and the commercial post-sale motion run well.

This is a broader role than the title might imply. It spans CS operations, support operations, NRR modeling and renewal forecasting, and customer advocacy. The common thread is that all of it lives in the same part of the customer lifecycle, and all of it needs an owner who understands how the pieces connect.

We're hiring for someone who can hold that breadth without losing depth. Strong candidates will understand what renewal pressure actually feels like, what CS teams need to manage a book of business well, and what it takes to build operational infrastructure that earns trust from the people using it.

What You'll Own

Post-sale operating strategy & cadence: Build and maintain the CS operational infrastructure: heal

📌 Customer Operations Lead (Barcelona)
🏢 Abacum
📍 Barcelona