Job description
We are currently seeking an energetic individual to work full-time in our Barcelona office as a Helpdesk/IT Support Desktop Specialist. This is an associate/mid-level position for someone with at least 2 years of experience with a chance to be exposed to an enterprise-computing environment. The qualified candidate should have good technical troubleshooting skills and excellent non-technical communication skills, both in written and oral formats.

Responsibilities include:
- Provide installation and support of PC and some Apple hardware and software (including peripheral devices such as printers and USB devices)
- Be able to receive and respond to incoming calls, and/or e-mails regarding workstation and peripheral performance and use requests
- Perform on-site analyze, diagnosis, and resolution of workstation and peripheral problems for a variety of end users, and recommend and implement corrective hardware and software solutions, including remote repair
- Adhere to procedures for logging, reporting and monitoring helpdesk requests.




- Must create a high level of user satisfaction through accurate timely follow up, strong technical skills, good customer communication and relationship building

Job requirements
Required Skills and Experience:
- Must be fluent in the English language
- The idóneo candidate should have strong interpersonal skills and ability to interact favorably with a wide variety of people
- Highly self-motivated and with reasoning skills
- Knowledge of Microsoft Windows Desktop Operating Systems (Windows11 PRO)
- Knowledge of MacOS is desirable
- Knowledge of office productivity software such as Microsoft Outlook, Word, Excel, etc.
- Knowledge of basic networking and connectivity - DHCP, DNS, Cabling, etc.
- Knowledge of Antivirus and Spyware removal techniques
- Ability to quickly diagnose and fix problems
- Ability to articulate and maintain attention to technical details
- Ability to open a computer and replace defective components

📌 Helpdesk Support Specialist | Barcelona
🏢 Transperfect
📍 Barcelona