We are currently seeking a highly motivated and customer-oriented individual to join our team as a Customer Care Representative in Sofia, Bulgaria.

As a Customer Care Representative, you will be responsible for providing exceptional customer service to our Polish and English-speaking clients. You will serve as the primary point of contact for all customer inquiries and concerns, ensuring that all issues are resolved in a timely and satisfactory manner. Your main duties will include answering customer calls and emails, troubleshooting and resolving customer issues, and maintaining accurate records of all customer interactions.

To be successful in this role, you must have excellent communication skills in both Polish and English, as well as a strong customer service mindset. You should be able to work independently and as part of a team, and have a positive attitude and a passion for helping others. Previous experience in a customer service role is preferred, but not required.

This is a full-time, permanent position based in our office in Sofia, Bulgaria.



We offer a competitive salary and benefits package, as well as opportunities for growth and development within the company. If you are looking for a challenging and rewarding career in a dynamic and international environment, we would love to hear from you.

Responsibilities:
- Provide exceptional customer service to Polish and English-speaking clients
- Serve as the primary point of contact for all customer inquiries and concerns
- Answer customer calls and emails in a timely and professional manner
- Troubleshoot and resolve customer issues, escalating to management when necessary
- Maintain accurate records of all customer interactions
- Collaborate with team members to improve customer service processes and procedures
- Stay up-to-date on product knowledge and company policies to provide accurate information to customers
- Handle additional duties and responsibilities as assigned by management

Requirements:
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📌 Polish (Barcelona)
🏢 Velenosi&Meredith
📍 Barcelona