Grow-talent.com is working with a leading Outsourcing/BPO company that is looking to recruit a German-speaking Customer Experience Specialist to join a brand-new team for a Fintech company.

Position: Customer Experience Specialist

Location: Valencia, Spain

Employment type: Full-time (39h)

Remuneration: Base salary.

DUTIES AND RESPONSIBILITIES:
- Communicate with customers through various channels such as phone, email, chat and social media
- Showcase extraordinary communication skills such as listening, empathy and can personalize every customer conversation
- Guide customers with their questions and ensure they are offered the right solution leaving a big smile on their face
- Identify and address customer needs to escalate internally to improve and/or develop processes
- Thrive for sky-high performances focusing on the most important KPIs: Customer Satisfaction, quality and productivity
- Maintain customer satisfaction and retention through impactful customer experience

REQUIREMENTS:
- Excellent German (C2) speakers with C1 English level




- Smart and enthusiastic problem-solver with a keen eye for customer service
- Calm and empathetic when dealing with (difficult) customers
- Curious and love to investigate and use their creative problem-solving skills to ensure customer satisfaction
- Target-driven and trying to exceed expectations

BENEFITS:
- Excellent remuneration package based on experience, skills and performance
- Shifts between 9:00 and 23:00 here the preference is to have some people dedicated for the late night shift (14:00 - 23:00).
- Full-time contract of 39 hours per week
- Fully on-site (no remote work possibilities)
- Being a part of a dynamic and international team (25+ nationalities)
- Benefit program which includes free breakfast/lunch, sports classes, Spanish classes, Friday drinks, and the coolest team events
- High performance culture to kickstart your career and potentially grow within the organization
- Support with the Spanish adminis

📌 Customer Experience Specialist (Valencia)
🏢 Grow-Talent.com
📍 Valencia