ADM VALUE – A TESSI Group Subsidiary.
ADM VALUE, a subsidiary of the TESSI Group, is a leader in customer relations and customer experience. With a strong presence in 6 countries and 16 strategically located production sites, we are committed to providing innovative solutions that enhance customer experience.
Our Impact
We operate in 6 countries: France, Spain, Morocco, Madagascar, Mauritius, and Senegal. Our general network of 16 production sites allows us to meet our clients’ needs on an international scale.
Dedicated teams: Over 6,500 passionate and committed employees share a common vision of excellence in customer service.
Part of TESSI: As a member of the TESSI Group, we benefit from the support of a renowned organization, generating a revenue of €513 million and employing over 13,000 people worldwide.
Our Commitment to Quality and Growth
Quality & Growth: We are proud of our impressive 8.5% growth rate, reflecting our continuous commitment to innovation, quality, and customer satisfaction. This dynamic growth reinforces our position as a trusted partner for businesses seeking to elevate their standards of excellence in customer relationship management.
Location: Barcelona
Contract Type: Permanent / Full-time
Starting Date: Training-20/07/2026
We are launching an exciting new customer service project in our contact center and are looking for motivated and customer-oriented Native Dutch Speakers to join our growing team.
If you enjoy helping customers, solving problems, and working in an international environment, this opportunity is for you.
Your Responsibilities
- Provide high-quality customer support via phone, email, and tickets
- Assist customers with delivery tracking, parcel issues, returns, and general inquiries
- Ensure a professional and empathetic customer experience at all times
- Handle customer requests efficiently while respecting KPIs and quality standards
- Collaborate with internal teams to resolve complex situations
- Maintain accurate records of customer interactions
Profile We Are Looking For
- Native level of Dutch (spoken and written)
- Good level of English for internal communication and training
- Previous experience in customer service, call center, or contact center environments is a plus
- Excellent communication and problem-solving skills
- Customer-focused attitude with empathy and patience
- Ability to work in a fast-paced and dynamic environment
- Team player with a positive mindset
Working Hours
Rotating schedules within the following opening hours:
- Monday to Friday: 08:00 – 19:00
- Saturday: 08:00 – 18:00
What We Offer
- Permanent contract of 39hs a week
- Salary: 23K gross per year + 3.5K bonus gross per year.
- Opportunity to join the launch of a new international project
- Stable and growing company environment
- Paid training and continuous support
- International and multicultural workplace
- Career development opportunities within the company
- Referral program, invite a friend and get up to 600€.
Join us and become part of an exciting new adventure in an international customer service environment!
How to Apply:
Contact:
[email protected]
Tél: +34 699 176 863
📌 Customer Service Agent (Barcelona)
🏢 ADM Value
📍 Barcelona