Job Title

Customer Service Representative (German-speaking) – Onsite – AM03

What You Will Do In This Role

- Handle incoming customer contacts (via telephone, email, chat or other automated alerts) and resolve user demands.
- Log call details onto call management systems and provide response and resolution within SLA.
- Maintain service and product knowledge and expertise related to applications specific to individual customers.
- Ensure contractual SLA is maintained.

Your Qualifications

- Proficient or bilingual in German and English.
- Good disposition to work in a customer service environment.
- Customer care skills – ability to listen to and understand customers’ needs.
- Can take ownership of, and progress calls to resolution or to escalated call resolution.

Benefits

- Full‑time 39 hours/week: Monday to Friday, 9:00 to 18:00.
- Salary 19,623.94 euros gross/year + up to 2,400 euros gross/year in bonus.




- Central location in Barcelona, Malaga or Valencia.
- Full paid training on the company and the project you'll be working on.
- Career development programs, specialized courses.

Equal Opportunity Statement

Concentrix is an equal‑opportunity employer. We are committed to equal employment opportunities for all candidates and a work environment free from discrimination and harassment. All our recruitment practices are based on business needs, job requirements, and professional qualifications, without regard to race, age, gender identity, sexual orientation, religion, ethnicity, family or parental status, national origin, disability, or any other classification protected by applicable laws.

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📌 Customer Service Representative (German-speaking)- Onsite- (Barcelona)
🏢 Concentrix
📍 Barcelona