German-Speaking Tech Ecosystem Customer Support | Spain

We are recruiting on behalf of a leading international BPO/customer experience company based in Spain. You will join a multilingual team delivering high-quality support in German.

RESPONSIBILITIES

- Handle customer inquiries via phone, chat, and/or email in German
- Provide accurate, professional, and empathetic support
- Follow client guidelines and quality standards
- Escalate complex issues appropriately
- Maintain accurate records in CRM systems

REQUIREMENTS

- Fluent in German — native or C1/C2 level (mandatory)
- EU citizenship, valid EU work permit, or refugee protection status
- Strong communication and interpersonal skills
- Availability for rotating shifts (Mon–Fri + occasional weekends)
- Previous customer service experience is an advantage

WHAT WE OFFER

- Competitive monthly salary + KPI/performance bonus
- Full relocation package provided (flight + accommodation support)
- Paid initial training
- Dynamic multicultural work environment
- Career development opportunities

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📌 German-Speaking Tech Ecosystem Customer Support — Spain (Madrid)
🏢 Cross Border Talents
📍 Madrid