Customer Service Representative with Dutch and English (Part-Time Morning 25hrs)

Our Client - New Balance: Born to Move. New Balance believes in the power of movement and is dedicated to creating innovative products that seamlessly blend function and fashion, performance and style. As a integral team member, you'll play a vital role in sharing these values with customers worldwide. We are seeking exceptional individuals to join our team. Immerse yourself in the New Balance brand and deliver a world-class customer experience.

Responsibilities

- Collaborate effectively : Work collaboratively with consumers to address product information requests and resolve inquiries skillfully and professionally.
- Customer-centric approach : Empathize with customer needs, analyse their issues, and provide personalized solutions.
- Omnichannel support : Deliver seamless customer service across multiple channels, including phone, email, chat, and social media.
- Product expertise : Develop a deep understanding of our client's products and services.
- Become a New Balance expert : Gain in-depth knowledge of the New Balance brand and its offerings.
- Brand advocacy : Embody our company values and act as a brand ambassador in all interactions.

Qualifications

- Fluency in Dutch : Demonstrated by exceptional grammar and spelling.
- Advanced English Proficiency : Excellent written and spoken English communication.




- Customer Service Enthusiast : Possess a genuine passion for delivering exceptional customer service.
- Empathetic Communication : Ability to handle sensitive calls with empathy and understanding.
- Strong Administrative Skills : Meticulous attention to detail and strong administrative skills.
- Proactive Problem-Solver : A professional outlook and proactive approach to problem resolution.

Benefits

- Start Date : September/October 2025
- Hours : 25 hours/week
- Work Schedule : Monday to Friday from 9:30 am to 2:30 pm
- Salary : €12.692 gross per year
- Holidays : 24 working holidays (pro-rata)
- Work Model : Hybrid (6 days per month at the office)
- Training : Monday to Friday from 10:00 am to 7:00 pm
- Office Location : Barcelona (La Sagrera)
- Additional Perks :
- Career Growth : Ongoing training and development.
- Well-being Support : Confidential counselling and resources.
- Perks & Discounts : Exclusive offers and rewards.
- Health Benefits : Discounted health insurance.
- Skill Development : LinkedIn learning and certifications.
- Referral Program : Bring a friend and get a referral bonus.

Job Details

- Seniority level : Entry level
- Employment type : Part-time
- Job function : Customer Service
- Industries : Consumer Services

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📌 Customer Service Representative with Dutch and English (Part-Time Morning 25hrs) (Barcelona)
🏢 Cpm International Contact Centre
📍 Barcelona