30 dic
Michael Page
Madrid
Project Manager Consumer Experience en Madrid.
Perfil buscado (Hombre/Mujer)
Plan analyse scope each project together with IT Partners
Define pilot the key milestones retroplanning foreach project
Identify contact onboard the key contributors sponsors decision-makers clarifying the roles responsibilities
Evaluate DEC Team non-DECTeamBand width Impact
Escalate manage alerts in terms of delivery timing resources shortage complexity and propose action plans
FollowprojectsKPIviadedicatedreportings mapping
Become the internal expert of specific features of our websites to maximise their performances from a tech and business enablement point of view.
Monitor the tech business performances of the features of our D2C Sites and Manage Projects Post-Mortem.
CollaboratewithotherDECexperts countriestoenhancefeatures/digital products
Provide internal customers with innovative tools et supports to optimize the tracking execution of projects
Work closely with IT department to implement upgraded PMO digital tools and upskill the team regularly on the usage/functionalities
Work closely with Success Managers of all Brands and with Service Quality Manager to evaluate the workload associated to each project prioritize the projects dedicated the right resources (time people tools)
International company English role
Previouspositionin a matrix / multi-divisions / multi-expertise / internationalenvironment
Experienceinleading coordinating a majorprojectwithsignificantcompanyimpact
Experience in CRM Custome rCare digital tool IT digital transformation is highly appreciated
External experience in an agency or Digital/customer consumer manager of a brand
Knowledge of digital tools platforms usage
Knowledge of main Digital KPIS
Project Management Methodologies Agile / Scrum / Lean
Working knowledge of project management software (technical skill)
Managementofcollaborativeworkflows tools processes
Project planning scheduling -> dependencies milestones deadline
Riskmanagement plan -> identify assessand control risk / raisealert warning
Fluent ENGLISH requested / Another European language will be appreciated
Manage eD2C projects to enhance our eD2C websites from requirements to developments with IT other key contributors testing and enablement in countries. Drive and animate key contributors from other ED2C departments (Supply Finance Consumer Care IT) eventually with Countries/Zone sponsors.
As a Digital Product Owner of specific website feature drive the roll out enablement maximization of each feature.
Permanent contract
Salary depends on the profile from 40k to 55k + 10 varible
hybrid teleworking
International and multicultural position
Consumer Experience,
Muestra tus habilidades a la empresa, rellenar el formulario y deja un toque personal en la carta, ayudará el reclutador en la elección del candidato.