Project Manager Consumer Experience, Madrid | A-334

Project Manager Consumer Experience, Madrid | A-334

30 dic
|
Michael Page
|
Madrid

30 dic

Michael Page

Madrid

Project Manager Consumer Experience en Madrid.

Perfil buscado (Hombre/Mujer)



Plan analyse scope each project together with IT Partners

Define pilot the key milestones retroplanning foreach project

Identify contact onboard the key contributors sponsors decision-makers clarifying the roles responsibilities

Evaluate DEC Team non-DECTeamBand width Impact



Escalate manage alerts in terms of delivery timing resources shortage complexity and propose action plans

FollowprojectsKPIviadedicatedreportings mapping

Become the internal expert of specific features of our websites to maximise their performances from a tech and business enablement point of view.



Monitor the tech business performances of the features of our D2C Sites and Manage Projects Post-Mortem.



CollaboratewithotherDECexperts countriestoenhancefeatures/digital products

Provide internal customers with innovative tools et supports to optimize the tracking execution of projects

Work closely with IT department to implement upgraded PMO digital tools and upskill the team regularly on the usage/functionalities

Work closely with Success Managers of all Brands and with Service Quality Manager to evaluate the workload associated to each project prioritize the projects dedicated the right resources (time people tools)



International company English role

Previouspositionin a matrix / multi-divisions / multi-expertise / internationalenvironment

Experienceinleading coordinating a majorprojectwithsignificantcompanyimpact

Experience in CRM Custome rCare digital tool IT digital transformation is highly appreciated

External experience in an agency or Digital/customer consumer manager of a brand

Knowledge of digital tools platforms usage

Knowledge of main Digital KPIS



Project Management Methodologies Agile / Scrum / Lean

Working knowledge of project management software (technical skill)

Managementofcollaborativeworkflows tools processes

Project planning scheduling -> dependencies milestones deadline

Riskmanagement plan -> identify assessand control risk / raisealert warning

Fluent ENGLISH requested / Another European language will be appreciated



Manage eD2C projects to enhance our eD2C websites from requirements to developments with IT other key contributors testing and enablement in countries. Drive and animate key contributors from other ED2C departments (Supply Finance Consumer Care IT) eventually with Countries/Zone sponsors.

As a Digital Product Owner of specific website feature drive the roll out enablement maximization of each feature.



Permanent contract

Salary depends on the profile from 40k to 55k + 10 varible

hybrid teleworking

International and multicultural position



Consumer Experience,

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