Italian Speaking Customer Agent For FinTech

Mercier Consultancy Group is actively seeking a motivated and client‑focused Italian speaking professional to join a dynamic team based on‑site in Athens, Greece.

Key Responsibilities

- Deliver professional, high‑quality customer support to Italian‑speaking clients via phone, email, and live chat within a fast‑paced FinTech environment.
- Assist customers with account setup, digital payment queries, transaction issues, and general platform navigation related to FinTech products and services.
- Investigate and resolve customer complaints and technical concerns in a timely, empathetic, and solution‑oriented manner, ensuring full customer satisfaction.
- Guide users through digital financial tools, mobile banking features, and e‑payment solutions, providing clear and accurate information at every interaction.
- Accurately document all customer interactions, case notes, and outcomes within the company's CRM system in compliance with FinTech industry standards and data protection regulations.
- Collaborate closely with internal teams including compliance, fraud prevention, and technical support to ensure seamless resolution of complex customer cases.
- Stay continuously informed about the company's evolving suite of FinTech products, platform updates, and industry regulations to deliver expert‑level customer guidance.
- Identify recurring customer pain points and proactively communicate feedback to team leaders to support ongoing service improvement and product development.

Requirements





- Native or fluent Italian language proficiency, both spoken and written.
- A valid EU passport or the legal right to work and reside within the European Union.
- Interest or prior experience within the FinTech, banking, digital payments, or financial services industry.
- Demonstrated experience in customer service or a client‑facing role, preferably within a technology or financial services environment.
- Strong written and verbal communication skills for explaining complex FinTech concepts clearly.
- Excellent problem‑solving abilities, high attention to detail, and effective multitasking in a deadline‑driven environment.
- Proficiency in English at a working level for internal communication and training purposes.

Benefits

- Competitive monthly salary reflective of skills, experience, and industry demands.
- Monthly performance bonus rewarding dedication, results, and outstanding customer service.
- Second and third salaries per year (13th and 14th salary) for enhanced financial security.
- Fully paid relocation package including return flight, airport transfer, and hotel accommodation.
- Fully paid professional training tailored specifically to the FinTech industry.
- Comprehensive health insurance coverage.
- Structured career development pathway within a globally recognised organisation.
- Collaborative, inclusive, and multicultural team environment.
- Additional rewards and benefits tailored to support professional and personal life.

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📌 Italian Speaking Customer Agent For Fintech - Work In Athens, Greece (Barcelona)
🏢 Mercier Consultancy MD
📍 Barcelona