We are looking for an experienced L2 Platform Operations Engineer to support operational activities on a MuleSoft platform environment during the Europe shift. The role focuses on ensuring platform stability, service continuity, and SLA compliance across a multi‑cloud ecosystem including AWS, Azure, and OpenShift , while collaborating with internal teams and external partners in an international environment.

Key Responsibilities

- Govern and oversee L2 operational activities to ensure service continuity and SLA compliance.
- Investigate, troubleshoot, and resolve incidents within agreed service levels.
- Perform platform analysis and operational troubleshooting.
- Analyze logs and identify root causes of operational issues.
- Escalate complex incidents to senior engineering teams when required.
- Support daily operations and service request execution.
- Participate in deployment, release, and change implementation activities.
- Execute operational procedures, runbooks, and recovery activities.
- Document incidents, resolutions, workarounds, and operational knowledge.
- Maintain and update knowledge base articles and technical documentation.
- Identify recurring issues and propose service improvements.
- Contribute to root cause analysis activities.
- Develop and maintain basic automation scripts for repetitive operational tasks.
- Track assigned actions through completion and closure.
- Lead production support meetings and operational reviews.
- Support Flex Gateway platform setup activities.
- Participate in on‑call support and major incident resolution when required.

Deliverables





- Incident reports with documented resolutions and workarounds.
- Updated operational documentation and knowledge base content.
- Root cause analysis outputs and improvement recommendations.
- Automation scripts for operational efficiency.
- Runbook execution and recovery procedure records.
- Action tracking logs through completion.
- Deployment, release, and change implementation records.

Required Expertise

- 3–5 years of experience in MuleSoft platform management (not API development).
- Experience with MuleSoft Omni Gateway / Flex Gateway .
- Terraform expertise.
- OpenShift expertise.
- GitHub experience.
- Basic AWS knowledge.
- Basic Azure knowledge.
- Strong understanding of Authentication & Authorization mechanisms, including OAuth and OpenID.
- ITIL process knowledge.
- Argo CI/CD experience.

Nice to Have

- MuleSoft Flex Gateway.
- XML, XSD, WSDL, WS-*, Java, JSON.
- Basic networking knowledge (Virtual IPs, Firewalls, Load Balancers).
- Certificate lifecycle management.
- SOAPUI and Postman.
- ServiceNow.
- Linux.

Qualifications

- English level C1 or higher.
- Degree in Computer Science or equivalent background.
- Experience working with internal teams and external providers in international environments.
- Availability to work in a hybrid model (minimum 3 days onsite, 2 days remote).
- Availability for occasional out‑of‑hours support.
- Willingness to travel or relocate for short periods when required.

Interested in learning more? We'd love to hear from you. Reach out and let's schedule a conversation to discuss the opportunity.

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