Track Lead - Citrix Virtual Desktops Essentials Track Lead - Citrix Virtual Desktops Essentials Spain Job Description Track Lead - Citrix Virtual Desktops Essentials Madrid, Madrid

Job Summary

Job Summary :

- Daily health check and review AVD + Nerdio environment
- Analyse AVD + Nerdio + FSLogix configuration for the performance and cost optimization.
- Plan and prepare execution steps for any production changes.
- Prepare scripted actions and validate the functionality.
- Join CAB meetings to discuss Production Change Requests.
- Attend customer workshops to gather requirement for any new use case
- Work on Priority 1 incidents and provide root cause analysis
- Join MIM Calls and coordinate with vendors.
- Coordinate during Priority 2 incidents and provide support if require.
- Perform AVD + Nerdio major components upgrades.
- Create or Update Nerdio Configuration like Scripted Actions/Groups, Azure, or Nerdio Integration for any new requirement.
- Coordinate with Application Vendor/Owner for any escalation.
- Coordinate with Security, Network & Firewall Team
- Document updates for environmental changes and preparation of SOPs if require.
- Analyse Incidents trend and identify the problem area to reduce the incident count and to provide better user experience
- Improve automation area by adopting new way of administration if applicable.
- Continuous assessment of Azure AVD Landing Zone for the betterment.
- Handle Escalation and provide details to Customer.
- In response to service requests or as required for maintenance purposes, perform changes to the environmental configuration like Intune policies, scripts, drive mappings etc.

Key Responsibilities

Job Responsibilities :

- Daily health check and review AVD + Nerdio environment
- Analyse AVD + Nerdio + FSLogix configuration for the performance and cost optimization.
- Plan and prepare execution steps for any production changes.
- Prepare scripted actions and validate the functionality.
- Join CAB meetings to discuss Production Change Requests.
- Attend customer workshops to gather requirement for any new use case
- Work on Priority 1 incidents and provide root cause analysis
- Join MIM Calls and coordinate with vendors.
- Coordinate during Priority 2 incidents and provide support if require.




- Perform AVD + Nerdio major components upgrades.
- Create or Update Nerdio Configuration like Scripted Actions/Groups, Azure, or Nerdio Integration for any new requirement.
- Coordinate with Application Vendor/Owner for any escalation.
- Coordinate with Security, Network & Firewall Team
- Document updates for environmental changes and preparation of SOPs if require.
- Analyse Incidents trend and identify the problem area to reduce the incident count and to provide better user experience
- Improve automation area by adopting new way of administration if applicable.
- Continuous assessment of Azure AVD Landing Zone for the betterment.
- Handle Escalation and provide details to Customer.
- In response to service requests or as required for maintenance purposes, perform changes to the environmental configuration like Intune policies, scripts, drive mappings etc.

Skill Requirements

Skill Requirement :

- Daily health check and review AVD + Nerdio environment
- Analyse AVD + Nerdio + FSLogix configuration for the performance and cost optimization.
- Plan and prepare execution steps for any production changes.
- Prepare scripted actions and validate the functionality.
- Join CAB meetings to discuss Production Change Requests.
- Attend customer workshops to gather requirement for any new use case
- Work on Priority 1 incidents and provide root cause analysis
- Join MIM Calls and coordinate with vendors.
- Coordinate during Priority 2 incidents and provide support if require.
- Perform AVD + Nerdio major components upgrades.
- Create or Update Nerdio Configuration like Scripted Actions/Groups, Azure, or Nerdio Integration for any new requirement.
- Coordinate with Application Vendor/Owner for any escalation.
- Coordinate with Security, Network & Firewall Team
- Document updates for environmental changes and preparation of SOPs if require.




- Analyse Incidents trend and identify the problem area to reduce the incident count and to provide better user experience
- Improve automation area by adopting new way of administration if applicable.
- Continuous assessment of Azure AVD Landing Zone for the betterment.
- Handle Escalation and provide details to Customer.
- In response to service requests or as required for maintenance purposes, perform changes to the environmental configuration like Intune policies, scripts, drive mappings etc.

Other Requirements

Other Requirement :

- Relevant Skillsets
- Expertise in VDI Transformation of Server, Desktop, Application virtualization technologies.
- Good exposure on Design, Implementation, Deployment, Assessment of Cloud based VDI solution like Azure AVD, Nerdio Manager and Citrix Cloud.
- Expertise in the Migration and Upgradation of VDI environments.
- Expertise in User profile management solution like FSLogix, Ivanti (AppSense), Citrix UPM/WEM.
- Expertise on Designing and Implementation of Hybrid Solution, along with BCP and Disaster recovery plan.

Information at a Glance

Why HCLTech?

At HCLTech, you'll supercharge your potential. You'll find your career. And you'll find your spark. All at a place that knows that helping its customers stay on top starts by putting its people first.

HCLTech is a general technology company, home to more than 223,000 people across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. Consolidated revenues as of 12 months ending June 2026totaled $14.8billion.

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📌 Track Lead - Citrix Virtual Desktops Essentials (Madrid)
🏢 Hcl Technologies
📍 Madrid